Shipping & Delivery Policy
Handcrafted To Order
Every Sultanaire watch is individually handcrafted to order. We do not manufacture watches in bulk or hold pre-made inventory. Each timepiece is crafted specifically for the person who orders it, ensuring the highest standard of quality and attention to detail.
Delivery Timeline
Due to the handcrafted nature of our watches, please allow up to 17 business days from the date of your order for your watch to be delivered to your door. This includes:
- Crafting time: 3–4 days
- Quality inspection: 1 day
- Packaging and dispatch: 1 day
- International shipping: 7–10 days
We will provide you with a tracking number once your order has been dispatched.
Worldwide Shipping
Sultanaire offers free worldwide delivery on all orders. We ship to all countries using reliable international courier services. Tracking information will be provided within 3–5 days of placing your order.
Shipping Origin
Sultanaire uses a global logistics network to ensure fast and reliable delivery to customers worldwide. Your order may be processed and shipped from multiple fulfilment hubs depending on your location. Your tracking number will reflect the local carrier handling final delivery in your region.
Customs & Import Duties
Sultanaire handles all customs duties and import taxes on your behalf for the majority of countries we deliver to. You will not be charged any additional customs fees upon delivery.
In rare cases where we are unable to handle customs for a specific country, we will notify you before you place your order. If your country falls into this category, we will clearly communicate any additional charges or alternative arrangements before confirming your purchase.
Order Tracking
Once your order has been dispatched, you will receive an email with your tracking number. Please allow 24–48 hours for tracking information to update. If you have not received your tracking information within 5 days of placing your order, please contact us via Instagram DM at @sultanaire or email us at sultanairewatches@gmail.com.